Candela VBeam Perfecta, VBeam Prima & VBeam Pro – Service, Repair & Support
MD Lasers is a Candela VBeam specialist. Our technicians service and repair the VBeam Perfecta, VBeam Prima and VBeam Pro, and we offer dye kits, preventative maintenance and service contracts to keep them treatment-ready. We are a family-owned company in Leander, Texas, and our technicians travel the United States weekly for onsite service.
The three VBeam models
Not sure which VBeam you have? Send us the serial number and we will confirm the model and what it needs.
VBeam Perfecta
A 595 nm pulsed dye laser (PDL) with a 12 mm maximum spot size and a cryogen-based Dynamic Cooling Device (DCD) for epidermal protection, per Candela.
What MD Lasers does: service, repair (including handpiece and spot size), dye kits, windows, fibers, preventative maintenance and service contracts.
VBeam Prima
A 595 nm pulsed dye laser with an added 1064 nm Nd:YAG wavelength, up to 12 J at 595 nm, and a 15 mm maximum spot size with a 3–15 mm zoom handpiece. Cooling: cryogen-based DCD plus EverCool contact cooling (per Candela’s Prima brochure).
What MD Lasers does: the same service, repair, preventative maintenance and service-contract support as for the Perfecta. Aftermarket dye kits are in stock for the VBeam Perfecta and Prima.
VBeam Pro
Candela describes it as the latest VBeam: a 595 nm PDL plus 1064 nm, 15 mm maximum spot size, 12 J at 595 nm, a 3–15 mm zoom handpiece and customizable pre/post-pulse cooling.
What MD Lasers does: service, repair, preventative maintenance and service contracts.
Compare the VBeam models
| VBeam Perfecta | VBeam Prima | VBeam Pro | |
|---|---|---|---|
| 595 nm pulsed dye laser | Yes | Yes | Yes |
| 1064 nm wavelength | – | Yes | Yes |
| Max spot size | 12 mm | 15 mm | 15 mm |
| Zoom handpiece (3–15 mm) | – | Yes | Yes |
| MD Lasers service, repair, PM, service contract | Yes | Yes | Yes |
What MD Lasers offers
Onsite service & repair
Technicians travel the United States weekly. We troubleshoot by phone first and, if needed, diagnose onsite and give you a plan of action.
Handpiece & spot size repair
Trigger, cryogen and low-transmission problems; spot size lens replacement and alignment. If it can’t be fixed by phone, we send a prepaid shipping label.
Dye kits
Aftermarket VBeam dye kits for the VBeam Perfecta and VBeam Prima. Technicians review dye usage at each service.
Preventative maintenance
Filter replacement and optics alignment checks. Manufacturers commonly recommend PM every 6–12 months.
Service contracts
Proactive plans designed to replace parts before they fail, with dye-kit usage tracked so replacements can be scheduled in advance.
Keep your VBeam treatment-ready
Tell us your model and serial number and what you are seeing. We will call you back with next steps.
Sales, service & support from MD Lasers
Office (512) 215-8553
Toll Free (888) 446-5727
info@mdlasers.com
Monday – Friday, 8am – 4:30pm Central Time
Frequently asked questions
Which Candela VBeam models does MD Lasers support?
MD Lasers supports the Candela VBeam Perfecta, VBeam Prima and VBeam Pro pulsed dye lasers with onsite service, repair, preventative maintenance and service contracts. Call (512) 215-8553 or send a service request with your model and serial number.
What is the difference between the VBeam Perfecta, VBeam Prima and VBeam Pro?
According to Candela, the VBeam Perfecta has a 595 nm pulsed dye laser with a 12 mm maximum spot size. The VBeam Prima and VBeam Pro have a 15 mm maximum spot size, up to 12 J at 595 nm, and add a 1064 nm wavelength. Check the exact configuration of your unit with its serial number.
Does MD Lasers service VBeam lasers onsite?
Yes. MD Lasers technicians travel the United States weekly for onsite service. After you submit a service request we first try to resolve the issue by phone; if it needs onsite attention we identify the problem and propose a plan of action.
Does MD Lasers sell VBeam dye kits?
MD Lasers stocks aftermarket dye kits compatible with the VBeam Perfecta and VBeam Prima. Aftermarket means they are not made by Candela. Call (512) 215-8553 to confirm compatibility with your serial number and to order.
Can you repair a VBeam handpiece or spot size?
Yes. MD Lasers repairs VBeam handpieces and spot sizes, including lens replacement and alignment. Send a handpiece repair request and we will reach out, and if the problem cannot be solved by phone we send a prepaid shipping label.
How often should a VBeam get preventative maintenance?
Manufacturers commonly recommend preventative maintenance every 6 to 12 months. A PM visit includes checking and replacing water and air filters and checking the alignment and condition of the optics.
Is MD Lasers affiliated with Candela?
No. MD Lasers is not affiliated, associated, authorized or endorsed by Candela. Candela and VBeam are trademarks of their respective owners and are used for identification only.
Treatment indications are listed by Candela; MD Lasers does not make clinical claims. MD Lasers is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Candela and their affiliates. Candela, VBeam and related names are registered trademarks of their respective owners and are used for identification and reference purposes only.